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Shipping Policy

Processing Time (all delivery estimates are in addition to processing time)

Orders placed February 24th onwards will be processed within 5 business days (standard shipping) Express orders are processed within 2 business days. Please note exceptions below. 

  • Orders with in stock items placed February 11 to February 23rd (standard shipping) will take up to 10 business days to be processed. 
  • Orders with Pre-Order Sarees will ship by April 15, 2021
  • Orders with Pre-Order Saree Silhouettes will ship by April 15, 2021
  • Orders with MTO items will ship 6-8 weeks from date of order

Estimated Delivery = Processing Time + Shipping Time

Due to increased volume and covid precautions taken by logistics providers, we cannot guarantee delivery date at this time. The below are estimates only.

Destination Shipping Time Shipping Fee
Saree Silhouettes & Blouses Luxe Sarees 
& Cancan Skirts
All Orders > $1000 CAD
1 to 7 business days
FREE Standard Shipping
Express Shipping $27 CAD
U.S.A averages 3 business days
International 1*
averages 5-7 business days
International 1* Express
averages 3-4 business days
$38 CAD N/A
International 2**
averages 5-7 business days
$18 - $30 CAD $50 - $100 CAD FREE

*International 1 includes: Austria, Belgium, Denmark, Finland, France, Germany, Guam, Hong Kong, Ireland, Italy, Japan, Luxembourg, Mexico, Netherlands, Norway, Philippines, Portugal, Singapore, South Korea, Spain, Sweden, Switzerland, Thailand, Trinidad and Tobago and U.K.

**International 2 includes: Australia, Bahrain, Bangladesh, Brunei, Fiji, Georgia, Ghana, Kenya, Qatar, India, Indonesia, Malaysia, Mauritius, Nepal, New Zealand, Oman, Pakistan, Réunion, Saudi Arabia, South Africa, Sri Lanka and UAE

We use Canada Post for our domestic delivery service.  The table below outlines the delivery standards based on the location of our distribution center to parts of Canada.  Please note that these are estimates and do not take into account for Northern Regions and Remote Centres.


Delivery Area Expedited Mail (Free) Express ($27 CAD)
Major Urban Centres
Toronto Area 2 business days 1 business day
Ontario 1 - 3 business days 2 business days
Canada 2 - 7 business days 3 business days
Non-Major Urban Centres
Greater Toronto Area 2 business days 1 business day
Ontario up to 5 business days 3 business days
Canada up to 11 business days 4 business days


Customs & Duties for US & International Orders: We cannot guarantee that you will or will not be charged any customs taxes or duties.  All taxes, duties and customs fees are the responsibility of the recipient of the package.

We ship your package, duties and taxes unpaid, and do not collect VAT, duties and/or taxes and cannot predict what your particular charges may be. For more information regarding your country's customs policies please contact your local customs office.

Your carrier will charge you, the recipient, all applicable duty, taxes, and/or brokerage fees C.O.D. in the local currency at the time of delivery. Your local post office or carrier can give you information on the method of payment accepted for the duties, taxes and other fees collected upon delivery

PLEASE NOTE: Customs may hold your package for further screenings. There is no guaranteed date of release and we cannot supply any details regarding this process. 

Incomplete Deliveries is not responsible for failed deliveries caused by the following scenarios:

  • Customer providing the wrong shipping address
  • Customer providing incorrect contact information (phone/email) - this prevents customs from being able to clear packages
  • Failure to accept delivery due to refusal to pay customs and duties
  • Failure to pick up package from carrier location after one or two logged delivery attempts by carrier

We cannot ship to parcel lockers or forwarding services.