FREE Shipping to US & Canada on all orders $45+ FREE Shipping to US & Canada on all orders $37+

Shipping Policy

Processing Times - PLEASE READ

Note that all delivery estimates are in addition to processing time. All orders are processed within 2 business days (standard shipping). Express orders are processed within 1 business day. Please note exceptions below:

● If it is your first order and you have not emailed us for size recommendation, we will send you an email to confirm sizing and wait 24 hours before releasing your order to dispatch team. If you'd like to bypass this wait, you can email us to let us know to ship asap (we recommend confirming sizing as all sales are final)

● MTO items will ship 6-8 weeks from date of order

●Orders with items tagged "Pre-Order <date>” will ship on or before the date listed depending on availability, with all other items in the order.

Shipping to Canada

Delivery Estimate: 1 to 3 business days once dispatched from our Toronto Warehouse (Estimated shipping times to major urban centres. Rural regions can take up to 7 business days.)

Standard Shipping Fee: FREE (for all orders over $45CAD)

Express Shipping Fee: $35CAD

Shipping to USA

Delivery Estimate: Next business day if order is received by 10am the previous day and sizing pre-confirmed
(Exclusions to rural areas apply)

Standard Shipping Fee: FREE (for all orders over $37USD)

Express Shipping Fee: $30USD

Shipping to International Destinations proudly delivers to the following countries:

International 1 includes: Austria, Belgium, Denmark, Finland, France, Germany, Guam, Hong Kong, Ireland, Italy, Luxembourg, Mexico, Netherlands, Norway,Philippines,Portugal, Singapore, South Korea, Spain, St. Lucia, Sweden, Switzerland, Thailand, Trinidad and Tobago and U.K.

Tracked International Shipping 5 - 7 business days - $18USD (FREE for all orders over $350USD)

Express International Shipping 2 - 4 business days - $40USD (FREE for all orders over $450USD)

International 2 includes: Australia*, Bahrain, Botswana, Brunei, Fiji, Georgia, Ghana, Kenya, Qatar, India*, Indonesia, Japan, Jersey Channel Island, Malaysia*, Mauritius, Nepal, New Zealand, Oman, Pakistan, Réunion, Saudi Arabia, Seychelles, South Africa, Sri Lanka, UAE, Uganda and Vietnam.

Tracked International Shipping 5 - 7 business days - $20USD to $60USD (FREE for all orders over $350USD)

Out of Service Fee - Certain postal/zip codes in Australia, India and Malaysia are not serviced by our logistics provider and may incur an additional out of service fee of $25USD. Our fulfillment team will reach out if your order will incur this fee prior to processing - and your options for providing an alternate address so you do not incur additional fees.

Customs & Duties for US & International Orders

We ship your package, duties and taxes unpaid, and do not collect VAT, duties and/or taxes and cannot predict what your particular charges may be. For more information regarding your country's customs policies please contact your local customs office prior to placing your order.

PLEASE NOTE: Customs may hold your package for further screenings. There is no guaranteed date of release and we cannot supply any details regarding this process.

Incomplete Deliveries is not responsible for failed deliveries caused by the following scenarios:

● Customer providing the wrong shipping address

● Customer providing incorrect contact information (phone/email) - this prevents customs from being able to clear packages

● Failure to accept delivery due to refusal to pay customs and duties

● Failure to pick up package from carrier location after one or two logged delivery attempts by carrier

We cannot ship to parcel lockers or forwarding services.